General Information

WHAT IS LOOM DECOR?

Loom Decor empowers you to create designer-quality, custom home textiles that won’t break your budget. From custom window treatments to pillows and bedding, our custom furnishings are all easily customizable with the click of a mouse. Choose from more than 400 gorgeous designer fabrics to create the perfect piece at up to 40% less than designer showroom prices. Your order will be handcrafted right here in the US and shipped to you in just 1 to 8 weeks. To learn more, read about us.

HOW DO I GET STARTED CREATING CUSTOM DECOR?

There are two easy ways to shop and create at Loom:

Plus, if you are not sure what you want or how to begin, you can contact our customer service team at any time.

DOES LOOM HAVE STORES WHERE I CAN SHOP IN PERSON?

We do not have a retail location at this time. However, you can order swatches to make sure you love the color and pattern of a fabric in your home. Also, if you happen to be in Minneapolis, contact a stylist and she can meet you in the location of your choice to look at our fabrics and review your project.

Products & Fabrics

HOW DO CUSTOM WINDOW TREATMENTS AND FURNISHINGS DIFFER FROM WHAT I’D FIND IN STORES?

Our quality matches that of professional interior designers and luxury home furnishings brands, but at prices more typical of off the shelf products. How do we do it?

First, we take care to choose the finest quality fabrics from top interior designer brands such as Kravet. No flimsy fabrics here! To see for yourself, order swatches.

Second, our products are handcrafted in the US with the same details designers specify in their work. For example, our window treatments are made with high quality lining, hidden hems, weights in the corners, and buckram stiffener at the top to help them hang more beautifully. And our pillows and duvet covers are designed to be plush and full, and to hide unsightly zippers.

Finally, you can choose special options on your window treatments like blackout lining and order completely custom sizes, so that you are sure to get the perfect fit.

CAN YOU MAKE CUSTOM SIZES THAT I DON'T SEE ONLINE?

Yes! We can make custom size drapery, Roman shades, bed skirts, and cushions. To order a custom size not available online, contact a Stylist.

CAN YOU MAKE CUSTOM FURNISHINGS NOT SHOWN IN YOUR ONLINE CATALOG?

Yes, we can make some other custom furnishings. For example, we can make almost any drapery style including ripplefold drapery, pinch pleat drapery, tab back drapery, café curtains, and additional Roman shade styles, such as Top Down Bottom Up shades. We also can make custom cushions for indoor and outdoor use. We do not, however, make furniture or other large items that have to be shipped with special delivery. If you have a project in mind, just check with a Stylist.

DO YOU MAKE CUSTOM FURNISHINGS WITH CUSTOMERS OWN MATERIAL (COM)?

We are happy to accept COM orders! Contact a stylist for pricing and more information about placing a COM order.

CAN I ORDER FABRIC SWATCHES FOR QUALITY AND COLOR REFERENCE? HOW ABOUT LARGER MEMOS?

Of course! We recommend ordering fabric swatches as a first step in making a Loom Decor order.

CAN I ORDER FABRIC BY THE YARD?

Yes, our fabrics are available by the yard. On any fabric page, select the number of yards you would like in the quantity field and click the “Add Yardage to Cart” button. When calculating the yardage you need, keep in mind our fabrics vary in width, although most are 54” wide. If you need help determining how many yards you need, please contact a Stylist.

Please note, the maximum continuous yardage varies per fabric between 30 and 60 yards. A Loom Stylist will contact you if the yardage will not be continuous.

HOW DO I CLEAN AND CARE FOR MY LOOM FURNISHINGS?

For window treatments, we recommend a periodic cleaning with a low-suction, hand-held vacuum, or dusting with a clean cloth or duster. For a deeper clean, we suggest steaming the drapery on a low setting to dislodge any dust or dirt. In the case of a stain or smudge, we recommend using a slight damp microfiber cloth or clean towel, and spot cleaning with a mild detergent. Please note, we do not recommend dry cleaning your window treatments as it can warp the lining, and compromise the structure of the window treatments.

For all other pieces (such as bedding or pillows), we highly recommend dry-cleaning to ensure they look beautiful for many years to come. Washing can cause fabrics to fade or bleed. Plus, different types of fabric shrink at different rates and could cause your item to look damaged or warped. Please consult with your cleaner regarding your Loom fabric before proceeding with dry cleaning services.

If you have questions about caring for your Loom furnishings, please contact a Stylist.

WHERE ARE YOUR PRODUCTS MADE?

Our products are handcrafted by our workroom in Fall River, MA that has more than 20 years experience in making home furnishings and window treatments for top designers and hotels.

Ordering

HOW LONG DOES IT TAKE TO GET MY CUSTOM ORDER?

We handcraft your custom pieces in just 5 to 60 business days. Fabric by the yard ships 1-2 days after you order (unless fabric is out of stock). For specific estimated ship dates refer to the specific product page, your cart or your order review. If you choose free shipping, items will ship standard ground service (usually FedEx) to arrive 3 to 5 business days after the item ships out.

CAN I EXPEDITE MY ORDER TO GET IT FASTER?

In some cases we can expedite order production, subject to fabric availability and for an additional fee. If you need to place a rush order, please contact a Stylist.

You can also choose to expedite the shipping of your products by choosing UPS Next Day or UPS 2nd Day under the Shipping Methods section during checkout. You will need to enter your full address before these shipping methods will appear. Keep in mind that the item will not ship until the expected ship date listed.

CAN I PLACE AN ORDER VIA PHONE OR EMAIL?

You can place an order over the phone by calling 1-855-ASK-LOOM. However, sending your credit card information via email is not secure. If you need help creating or ordering an item, please contact a Stylist and she can add items to your cart for you. Then all you have to do is enter your credit card info to checkout online.

HOW DO I GET AND/OR USE A COUPON CODE?

We run various sales throughout the year. Be sure you don’t miss out by signing up for emails or following Loom on Facebook or Instagram.

To apply your discount, just enter the coupon code at the bottom of your Shopping Cart. Only one discount code can be applied to each order.

WHEN IS MY CREDIT CARD CHARGED?

Because we start making your custom items immediately, your credit card will be charged when your order is placed.

CAN I CHANGE OR CANCEL MY ORDER ONCE IT’S BEEN PLACED?

Orders may be canceled for a full refund within 24 hours of submitting the order. After this, we begin crafting your pieces, so any cancellations beyond this period may not be possible. If you request a cancellation beyond the 24 hour period, a cancellation fee will be applied. If you need to cancel an order, please contact us at hello@loomdecor.com as soon as possible.

Shipping

MY SWATCHES NEVER ARRIVED. CAN I TRACK THEM? WHAT SHOULD I DO?

If it has been more than 5 business days (not including weekends and holidays), your samples are probably lost in the mail. Please contact a stylist or place a new order. 

WHAT SHIPPING OPTIONS DO I HAVE AND HOW MUCH DO THEY COST?

If you choose free shipping, your items will ship via standard ground service (usually FedEx) for delivery in 3 to 5 business days.

You can choose to expedite the shipping of your products by choosing UPS Next Day or UPS 2nd Day under the Shipping Methods section during checkout. The shipping cost will vary based on the weight of your items. You will need to enter your full address before these shipping methods will appear.

HOW CAN I TRACK MY SHIPMENT?

When your order ships, we send you an email with the tracking number and ship date. Your tracking number can also be found on the order review page in your account. Swatch orders ship USPS and are not trackable.

CAN I EXPEDITE MY SHIPPING?

You can choose to expedite the shipping of your products by choosing UPS Next Day or UPS 2nd Day under the Shipping Methods section during checkout. You will need to enter your full address before these shipping methods will appear. Keep in mind that the item will not ship until the expected ship date listed.

In some cases we can expedite order production, subject to fabric availability and for an additional fee. If you need to place a rush order, please contact a Stylist. Please keep in mind that we have no control over shipping delays due to the shipping service, weather, and the like.

Expedited shipping is not available to Canada. 

DO YOU SHIP INTERNATIONALLY?

We do offer shipping to Canada. For full details read our shipping information.

Unfortunately, we cannot ship to the U.S. Territories or foreign countries other than Canada at this time. If you have countries you would like to see Loom ship to, please email us with your suggestion.

CAN YOU SHIP TO PO OR APO BOXES?

We cannot ship to PO or APO Boxes at this time.

Satisfaction Guarantee

WHAT IS THE LOVE LOOM GUARANTEE?

We believe you should love your home and every Loom piece in it which is why we will make every reasonable effort to ensure your satisfaction. Just how seriously do we take your satisfaction... Learn More.

Your Account & Privacy

HOW CAN I CHANGE MY PERSONAL ACCOUNT INFORMATION?

Simply go to the Account link at the top of any page. In this section you can change all your information, including your default addresses, login information, and password.

HOW CAN I RESET MY PASSWORD?

To reset your password, enter your account email address here. If there is an account associated with that email address, you will receive a link to reset your password via email. If you have any trouble contact a Stylist.

WILL YOU SHARE MY EMAIL ADDRESS OR MAILING ADDRESS WITH OTHERS?

Absolutely not! We aren’t fans of spam either, so we keep all email and mailing addresses private. You can review our full privacy policy here.

Trade Program

DO YOU OFFER TRADE DISCOUNTS?

Yes! We offer exclusive benefits for the design community including a trade discount and sales tax exemption. Our goal is to make your next project easier than ever. For full details and to join, please read more about our trade program.

WHO IS ELIGIBLE FOR THE TRADE PROGRAM AND HOW DO I JOIN?

Interior designers, architects, and other design professionals in the US and Canada are eligible.

CAN I STILL ORDER ONLINE AND RECEIVE MY TRADE DISCOUNT?

Of course! Our goal is to make your custom furnishings sourcing as easy as possible. Your discount will automatically be applied in your shopping cart.

Gift Cards

DO YOU SELL GIFT CARDS?

Yes, and we think it's appropriate for every gift-giving occasion! You can purchase a gift card here.

HOW CAN I USE MY LOOM DECOR GIFT CARD?

To use your Loom Decor gift card, enter the code located on your card or in your email at the bottom of your shopping cart where it says "Enter a Gift Card Code."

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