Customer Service

From picking out that perfect print to changing your password, you have questions, we have answers. How can we help you?

  • Love Loom...Guaranteed!

    We believe you should LOVE your home - and every Loom piece in it.  If you're not 100% delighted with your purchase, you can return any unused items (yes, even custom products!) within 120 days of purchase for full Loom credit.

    More on Returns
  • Design to Doorstep in Three Weeks

    Getting custom decor doesn't have to take forever - at Loom, your designs will arrive within three weeks.  Plus, as a thank you for being an early Loomer, shipping is FREE while we are in beta!

    More on Shipping
  • Pick Up a Gift Card

    What better way to celebrate newly weds, welcome a newborn, or help warm up a new home than to send a Loom gift card? Cards are currently available via our Facebook Fan Page

    Get a Card